Everything you need to know about shopping the JKG range. Can't find your answer? Send us a message.
Buying
Why do I buy on Amazon instead of on this website?
We sell our entire range through Amazon, so you get the fast delivery, secure checkout and easy returns you already know. This website lets you browse every JKG product in one place. Tap Buy on Amazon on any product and you'll go straight to its Amazon listing.
Does buying through this website cost more?
No. The button links to our standard Amazon listing, so you pay exactly the same as you would finding us on Amazon directly.
Why don't you show prices here?
Prices on Amazon can change with offers and deals. Rather than risk showing you an out-of-date price, we let Amazon show you the current price when you click through.
Do I need an Amazon account?
Yes. You'll check out on Amazon.co.uk, so you'll need an Amazon account, or you can create one in a couple of minutes at checkout.
Is my payment secure?
Yes. Payment happens entirely on Amazon. We never see or store your card details.
Delivery & returns
How fast is delivery?
All JKG products are fulfilled by Amazon and eligible for Prime. Delivery options, dates and any charges are shown on Amazon before you place your order.
Do you deliver outside the UK?
Our products are listed on Amazon.co.uk. Whether an item can be delivered to your address is shown on Amazon at checkout.
How do I return an item?
Returns are handled through Amazon. Go to Your Orders on Amazon, choose the item and select Return or replace items. Amazon's standard returns policy applies, and every order is covered by the Amazon A-to-z Guarantee.
Where's my order?
You can track every order in Your Orders on Amazon, where you'll find live delivery updates.
Products & help
I have a question about a product. Who do I ask?
You can send us a message, or ask on the product's Amazon listing using Ask a question. If you've already ordered, use Contact seller in Your Orders on Amazon for the quickest reply.
Something's wrong with my order. What should I do?
Sorry about that. Please contact us through Your Orders → Contact seller on Amazon so we can see your order details and put it right.
Do you sell wholesale or in bulk?
For larger quantities, get in touch and tell us what you're looking for.